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Last revised March 2, 2017

INFORMATION ABOUT US AND THESE TERMS

These terms and conditions ("Terms") contain important information about your rights, obligations and the restrictions that apply when you use this website at www.AirAnswers.com (the "Site"), and when you order use our Service. Please read these Terms carefully.

In this Site:

"Inspirotec," "we," "us," or "our" refers to Inspirotec, Inc., a Delaware corporation

"you," or "your" refers to you, as the user of the Site or our Service

"Service" refers to your use of the AirAnswers® collection kit, our analysis of the test strip from your AirAnswers® kit, any information and materials exchanged between you and us in connection with any survey or dashboard, and any other communication, transaction or interaction between you and us or any person working with us (including nurses who staff the nurse's line)

These Terms consist of the following:

 

USE OF THE SITE

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY FOR USE OF SITE

PROHIBITED CONDUCT

NETWORK CONTENT

USER CONTENT

THIRD PARTY CONTENT AND LINKS

COPYRIGHTS AND OTHER INTELLECTUAL PROPERTY

GENERAL PROVISIONS

TERMS OF SALE

LIMITED WARRANTY AND LIMITATION OF LIABILITY

PATENTS

 

This Site and our Service are available only to users who agree to these Terms. Your accessing, browsing, or using the Site, or placing an order for our Service, will constitute your agreement to these Terms (as amended or revised from time to time), which are legally binding on you.

IF YOU DO NOT ACCEPT AND AGREE TO THESE TERMS, PLEASE DO NOT USE THIS SITE OR ORDER ANY SERVICES.

We may amend or revise any of these Terms at any time by posting the new Terms on the Site but without any other notice to you. The updated or amended Terms will be effective from the time we post them on the Site. You should review the Terms Agreement every time you use the Site or place an order for our Service.

USE OF THE SITE

Use of this Site is limited only to persons located within the United States. This Site and our Services may not be appropriate or available to persons outside the United States.

YOU AGREE AND UNDERSTAND THAT THIS SITE AND SERVICES AVAILABLE FROM INSPIROTEC DO NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT. INSPIROTEC IS NOT A MEDICAL OR NURSING PRACTICE AND DOES NOT PROVIDE MEDICAL OR NURSING ADVICE, DIAGNOSIS, OR TREATMENT. YOU MUST SEEK DIAGNOSIS, TREATMENT AND ADVICE FROM QUALIFIED PROVIDERS BASED ON YOUR CONDITION AND PARTICULAR CIRCUMSTANCES.

You may use this Site and our Service only for personal, noncommercial purposes and only in compliance with applicable laws and regulations. You may not use this Site for commercial purposes without our prior written consent.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY FOR USE OF SITE

THIS SITE IS PROVIDED WITH ALL FAULTS, AS IS AND AS AVAILABLE.

INSPIROTEC, OUR AFFILIATES, LICENSORS, SUPPLIERS, AND ADVERTISERS MAKE NO REPRESENTATION OR WARRANTY AND HEREBY DISCLAIM, WHETHER IMPLIED OR STATUTORY, ANY REPRESENTATION OR WARRANTY REGARDING THIS SITE, INCLUDING:

ANY WARRANTY OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE

ANY WARRANTY OF TITLE, QUIET ENJOYMENT OR NON-INFRINGEMENT

ANY WARRANTY OR ASSURANCE REGARDING: FUNCTIONALITY, PRIVACY, SECURITY, ACCURACY, AVAILABILITY, INTERRUPTION, VIRUSES OR OTHER HARMFUL CODE OR TRANSMISSIONS; OR THE NATURE OR CONSEQUENCES OF CONTENT.

YOU BEAR ALL RISK IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING WITH RESPECT TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY. ANY CONTENT YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH THE SITE IS ENTIRELY AT YOUR OWN RISK.

YOU MAY NOT RELY, AND INSPIROTEC WILL NOT BE LIABLE FOR YOUR RELIANCE, ON ANY INFORMATION OR OPINIONS EXPRESSED ON THIS SITE. ANY OPINION OR INFORMATION PRESENTED ON THE SITE IS FOR YOUR CONVENIENCE ONLY AND WILL NOT CREATE ANY WARRANTY OR OTHER AGREEMENT THAT IS NOT EXPRESSLY STATED IN THESE TERMS.

INSPIROTEC, OUR AFFILIATES, LICENSORS, SUPPLIERS, OR ADVERTISERS SHALL NOT BE LIABLE FOR, AND YOU CANNOT RECOVER, ANY COSTS, DAMAGES AND EXPENSES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, PUNITIVE, INCIDENTAL AND CONSEQUENTIAL DAMAGES, OR LOST PROFITS) RESULTING OR ARISING FROM OR CAUSED BY THE USE OR INABILITY TO USE THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT INSPIROTEC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN CONNECTION WITH YOUR ACCESS OR USE OF THIS SITE, INSPIROTEC WILL BE LIABLE TO YOU ONLY FOR OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT AND ONLY TO THE EXTENT OF ACTUAL DAMAGES YOU INCUR, NOT TO EXCEED ONE HUNDRED DOLLARS ($100.00). THIS IS YOUR EXCLUSIVE REMEDY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

PROHIBITED CONDUCT

By using or accessing the Site, you represent, warrant and agree that you will not:

  • disable, overburden or impair the functionality of the Site;
  • restrict or inhibit any person from rightfully using the Site;
  • transmit, post to, or make available through the Site any virus, worm, Trojan Horse, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment;
  • use any robot, spider, scraper or other automated means to access any portion of the Site;
  • reverse engineer, decompile, or disassemble any portion of the Website;
  • send spam or any other unauthorized advertisements or solicitations through or using the Site;
  • harvest, collect or use addresses, phone numbers or email addresses or other contact information of users of the Site;
  • solicit, transmit or post to the Site any private information (including social security numbers, credit card numbers and passwords) from users of the Site or any other content that violates any law or regulation or any other person's rights;
  • impersonate any person or entity, including any moderator or any of our representatives, falsely stating or otherwise misrepresenting your affiliation with any person or entity in connection with the Site, or stating or implying that we endorse any statement you make;
  • transmit, post to, or make available through the Site any content that Inspirotec considers offensive, intimidating or harassing;
  • transmit, post to, or make available through the Site any false, misleading or fraudulent information; or
  • do anything else that is illegal, infringing, fraudulent, malicious or could expose Inspirotec or users of the Site to harm or liability.

NETWORK CONTENT

We utilize a network of writers to provide the content found within the blog of AirAnswers.com. The views, opinions and positions expressed by the authors and those providing comments on these blogs are theirs alone, and do not necessarily reflect the views, opinions or positions of Inspirotec, Inc., or any employee thereof. We make no representations as to accuracy, completeness, timeliness, suitability or validity of any information presented by individual authors and/or commenters on our blogs and will not be liable for any errors, omissions, or delays in this information or any losses, injuries or damages arising from its display or use.

USER CONTENT

AirAnswers®

"User Content" is any information, graphic, text, image, software, sound file, video, communication, data, metadata, photograph, compilation, work in any form or medium, technology and other materials that you or any other user of the Site upload, submit, post, transmit, modify, link, share, store or otherwise make available to or on the Site.

You are responsible for all User Content that you upload, submit, post, transmit, modify, link, share, store or otherwise make available to the Website. You represent and warrant that you own or control any and all rights in and to the User Content that you upload, submit, post, transmit, modify, link, share, store or otherwise make available and that public posting and use of that User Content by us will not infringe or violate the rights of any third party in any manner.

You agree that we may publish, sublicense, transfer, transmit, perform, display, store, distribute, reproduce, modify, rearrange, create derivative works from, and otherwise use all or any portion of your User Content for any purpose related to our business, without liability to you. You also agree that portions of the Site are public, and your use of the Site allows other users to have access to your User Content which they might copy, modify, distribute, or rely upon without your express permission and your risk.

We generally do not monitor, approve or have any control over User Content. However, at any time and without notice, at our discretion we may screen, filter, restrict, block, move, refuse, disable access to, remove, or modify User Content that does not meet the requirements of the Terms. We may also block your access to the Site if we determine in our discretion that you breach your obligations in these Terms, your actions may cause financial loss or legal liability, or that blocking access is reasonable.

THIRD PARTY CONTENT AND LINKS

We may make available links to websites operated by third parties, including advertisers. We also may provide names or contact information of health care providers. We may receive compensation or benefit from doing so.

Making available any link to a website or providing you any health care provider's name or contact information does not imply endorsement by Inspirotec of that website, or the products or services available through that website or health care provider. Any such links or names are for your reference and convenience only.

Following links to any other websites referred to or linked through this Site, or obtaining goods or services from any person (including any health care provider) mentioned on this Site, is entirely at your own risk. Inspirotec has not been examined or approved, and we do not endorse or guarantee any such goods or services, the use of any such websites, or any opinions or recommendations therein. The person providing those products, services, websites or content are solely responsible for them and any claims you may have with regard thereto are against third parties, not against Inspirotec. Similarly, we do not endorse or guarantee any content of third parties that we post on this Site, and you use or rely on such third party content at your own risk and without liability to Inspirotec.

COPYRIGHTS AND OTHER INTELLECTUAL PROPERTY

Inspirotec and its licensors retain full ownership, rights and protection in all material contained on the Website, including all works of authorship, trademarks and service marks (and all associated goodwill), all patents, all computer code and all know-how, but excluding User Content. You may not copy, distribute, transmit, display, perform, reproduce, publish, license, rewrite, create derivative works from, transfer or sell any material contained on the Site without the prior consent of Inspirotec or the copyright owner, unless otherwise provided in the Terms.

Our marks include the following: Inspirotec™ and AirAnswers®.

All content of the Site is Copyright 2020 Inspirotec, Inc. and its licensors. All rights reserved.

If you are the owner of a United States copyright and you believe that your work has been copied on this Site in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide details of your contention to:

By mail: Inspirotec Inc,

Helix 51 Incubator

Rosalind Franklin University

3333 Green Bay Rd.

North Chicago, IL 60064

By phone: 866-539-4253

By email: support@airanswers.com

GENERAL PROVISIONS

All matters related to the Site, these Terms, and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the internal laws of the State the agreements herein, are governed by the internal laws of the State of Illinois without giving effect to any choice or conflict of law provision or rule (whether of Illinois or any other jurisdiction).

Any suit, action or proceeding arising out of or related to the Site, these Terms shall be instituted exclusively in the federal courts of the United States of the courts of the State of Illinois, in each located in the City of Chicago, Illinois. You waive any objections to exercise of jurisdiction over you by such courts and to venue in such courts. We may file a suit for injunctive or other equitable non-monetary relief in any other jurisdiction.

Any waiver by us of any provision of these Terms shall be in a writing and expressly refer to the provision or right to be waived, signed by an authorized representative of Inspirotec, and any such waiver shall not be deemed a continuing waiver of such provision or a waiver of any other provision, and any failure by us to assert a right under these Terms shall not constitute a waiver thereof.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall be modified to the minimum extent necessary to make the provision valid, legal and enforceable. If modification is not possible, such provision shall be deemed stricken and the remaining provisions of these Terms shall continue in full force and effect.

These Terms shall be construed according to their plain meaning and without regard to any rule of construction requiring language to be construed against the person drafting the same.

These Terms contain the entire agreement between you and Inspirotec concerning the subjects covered by these Terms, and supersede all prior agreements, representations and commitments, both written and oral, concerning such subjects, none of which prior matters shall be binding on you or us. No person other than an officer of Inspirotec is authorized to change or vary any provision of these Terms.

TERMS OF SALE

Orders

Orders are initiated by customers through the Site. We reserve the right to accept or reject any order. The Service on the Site is available to customers in the continental U.S., Alaska and Hawaii only.

Payment Methods

A valid credit card number, expiration date and card security code is required for all purchases. If we are unable to charge the full cost of your purchase to the credit card you provide, we may cancel your order or request an alternate form of payment. Inspirotec's designated credit card processor will collect your credit card information and related personal information for its use in processing your payment for the products or services ordered by you. Any complaints or grievances regarding the processing of your payment should be addressed to the credit card processor at the contact information given below. You understand that the prices for products and services may be changed from time to time. You are solely responsible for all charges and applicable fees (including delivery charges, taxes and any fees assessed by your bank) associated with your order.

Our online store is hosted and managed by WooCommerce   Inc. Information about WooCommerce   is available at: WooCommerce.com. Here you may find additional information about ordering an AirAnswers® device, payment and similar matters (including WooCommerce  's privacy policy).

 

Shipping

Your AirAnswers® device will be shipped to you by FedEx ground or FedEx 2 Day depending on which shipping method is selected by the customer.

Return Policy

You must return the full AirAnswers® collection kit to us within 30 days after you receive it, using the return shipping label and white shipping box we provided to you. The kit includes the collection device, extension cord and bubble bag.

If we do not receive the full kit from you within the 30-day period, or if it is damaged, we reserve the right to charge your credit card an amount up to $200 for the cost to replace or repair the kit.

Limited Warranty And Limitation Of Liability

YOU AGREE AND UNDERSTAND THAT THE PRODUCTS AND SERVICES AVAILABLE FROM INSPIROTEC ARE NOT MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT.

YOU MUST SEEK DIAGNOSIS, TREATMENT AND ADVICE FROM QUALIFIED PROVIDERS BASED ON YOUR CONDITION AND PARTICULAR CIRCUMSTANCES.

In this limited warranty, Inspirotec, Inc. is referred to as "Inspirotec," "we," "us" or "our." The person who use our device and services is referred to as "you," or "your."

Inspirotec's "device" is the AirAnswers® collection device and peripheral items used with it (such as testing cartridges).  Our "service" refers to your use of the AirAnswers® collection device, our analysis of the cartridges from your AirAnswers® kit, any reports, information and materials exchanged between you and us and any other communication, transaction or interaction between you and us or any person working with us (including customer consultation services).

The AirAnswers® device tests for the presence of mold and for the presence of the following allergens:

  •   Pollens: ragweed, timothy grass, and birch tree pollen
  •   Animals: cat, dog, mouse, rat, cockroach, and dust mites

The AirAnswers® device samples air which is intended to be representative of the air in the home or business in which the device is run for the recommended one or five day periods. However, the actual result may depend on the exact local airflow conditions, size of home or business, air flow in and out of room through doors or windows[HMI2] .

Please note that:

  •   A positive result for a particular allergen means that the analysis of your test detected particles of one or more allergens covered by the analysis in the air sampled.
  •   A negative result (indicating that no allergens were detected) does not mean that no allergens are present in your environment, only that the analysis of your test did not detect particles in the particular area in which the AirAnswers® device was placed, or was below the detection limit of the test.
  •   The service does not cover all types of allergens, and there may be other airborne allergens present in your environment that the AirAnswers® device and our service are not designed to detect.
  •   The amount of allergens in the particular environment may fall below the limit of detection for the test during the time period in which you run the AirAnswers® device. A test result below the limit of detection does not mean that the allergen is absent from the environment at all times.
  •   The AirAnswers® device and service do not detect allergens that are not in the air, such as allergens in food or in settled dust.

LIMITED WARRANTY

Inspirotec warrants that when used in accordance with our instructions the AirAnswers® device and our service will detect the types of allergens and mold in accordance with the documentation and descriptions  in our product literature.

The warranty period begins on the date you receive the AirAnswers® device from us and lasts for a period of 30 days. This limited warranty extends to the person who ordered the AirAnswers® device and to no other person or entity.

If our AirAnswers® device and/or service fails to meet the standards of this limited warranty during the warranty period, Inspirotec will – at our sole discretion – either (1) provide you a replacement AirAnswers® device and/or testing cartridge(s) and re-perform the service, or (2) refund to you the amount you paid to us for the defective AirAnswers® device and/or service.

EXCLUSIONS AND LIMITATIONS

In addition to the limitations described above, Inspirotec's limited warranty does not cover, and Inspirotec will have no liability or responsibility for:

  •   Any failure to perform, loss or damage due to transportation, improper use, failure to follow instructions accompanying the AirAnswers® device
  •   Unauthorized repair or modifications, or external causes such as accidents, abuse, other actions or circumstances beyond our reasonable control
  •   Detection or analysis of allergens that our AirAnswers® device and service are not intended to detect or any allergen particles that are not in the air that passes through the AirAnswers® device
  •   Any communications between you and customer consultants made available through Inspirotec

Inspirotec does not warrant that the service will test for or detect all potential allergens, fungi, bacteria and/or viruses in the environmental air. The absence of an allergen, fungus, bacteria and/or virus on a test strip means that during the sampling period no particles of the specific allergens that our AirAnswers® device and service are designed to detect settled on the test strip for the device, or were below the limit of detection of the service. It does not mean that there were no such allergens in the area, or that there are no other allergens, or bacteria, viruses and/or other potentially harmful materials in the area.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL OR WRITTEN, EXPRESS OR IMPLIED, RELATED TO THE DEVICE OR SERVICE.

EXCEPT AS EXPRESSLY DESCRIBED IN THE SECTION ABOVE CAPTIONED "LIMITED WARRANTY," INSPIROTEC AND ITS OFFICERS, EMPLOYEES, REPRESENTATIVES, AFFILIATES AND THEIR RESPECTIVE SUCCESSORS (TOGETHER, THE "PROTECTED PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT OF PROPRIETARY RIGHTS.

Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE PROTECTED PARTIES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, OR OTHER INTANGIBLE LOSSES (EVEN IF THE PROTECTED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OR THE INABILITY TO USE THE DEVICE OR SERVICE.

In the event of a breach of the limited warranty, our liability shall be limited to re-performing the service or refunding the amount you paid to us for the device and service. In no event shall the Protected Parties' total cumulative liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence)), or otherwise, exceed the amount paid by you, if any, for the use of the device and service.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

TO OBTAIN WARRANTY SERVICE

If you believe the AirAnswers® device and/or service has not conformed to our limited warranty, you must contact us by email or by mail within the 30-day warranty period. To obtain warranty service, please contact us at:

By mail: Inspirotec Inc, 3333 Green Bay Road, L410 North Chicago, IL 60064

By phone: 866-539-4253

By email: support@airanswers.com

We will give you instructions on returning the AirAnswers® device and inform you of whether we will re-perform the Service or issue you a refund of the amount you paid for the Service. Shipping and handling charges will not be refunded.

 [HMI1]This is written in by hand.  Not clear what the intent is – I don't recommend making these written terms subject to change through the website.

 [HMI2]This text does not appear in the PDF version sent to me – please double check to make sure it's in your version.

PATENTS

This website is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act, and serves as notice under 35 U.S.C. § 287(a).

Inspirotec's products are protected by issued patents US 9360402, US 8038944, US 9216421 as well as other patents issued and pending in the US and foreign jurisdictions.

This notice is informational only and does not constitute an admission by Inspirotec, Inc. concerning any legal or factual issue.

If you have any questions or comments concerning the information provided in this notice, please contact: Inspirotec, Inc., Helix 51 Incubator, Rosalind Franklin University  3333 Green Bay Rd.   North Chicago, IL 60064

 

Inspirotec's Quality Policy

Inspirotec's mission is to provide the highest quality of life for allergy sufferers and other indoor air quality stakeholders by giving them control of their environment. Our business focuses on devices and services to consumers, patients, and allergy professionals, and an array of air quality professionals that identify indoor airborne allergens, molds, and other biological materials with healthcare impact. Inspirotec considers environmental testing a key element in personalized healthcare management and this information will be critical in redefining the standard of care.

Our devices and services are designed to be consistently safe, effective, and of the highest quality. We maintain these high standards through metric driven management and continuous improvement. The consistently reliable outcomes we deliver to our customers will establish confidence for all of our stakeholders.

Inspirotec employees, management, and investors are committed to delivering state of the art quality through:

Innovative product design based in unique in-house patented technology
Well trained, accountable personnel
Best practices in research and manufacturing
A culture driven by continuous improvement
A well-documented Quality System
Conformance to all applicable regulatory standards
Awareness of the importance of the environment in healthcare

Everyone at Inspirotec is committed to a customer focused, quality driven, and environmentally conscious culture.

Thomas Brya
President & CEO
Inspirotec, Inc.

Privacy Policy

We collect and handle information (i) to provide, analyze and improve our Services, (ii) as we reasonably believe is permitted by laws and regulations, including for marketing and advertising purposes, (iii) to protect the security and safety of our company, employees, customers, as we reasonably believe is permitted by laws and regulations, (iv) to comply with laws and regulations we are subject to, and (v) when you consent, for research purposes, the results of which could be used to advance science and health care generally.

Our Privacy Statement is designed to better help you understand how we collect, use, store, process, and transfer your information when using or operating our website, on-line store, dashboard, nurse consultations, customer support, mobile apps, products, software, and other Services.

Contents

  1. Key Definitions

  2. Principles

  3. What information we collect

3a. Information you provide directly to us

3b. Information related to our allergen testing Services

3c. Information collected through tracking technology

3d. Other types of information

  1. How we use and share information

4a. Using information to provide, analyze and improve our Services

4b. Using information with your consent

4c. Information we share with third-parties

4d. Disclosures required by law

  1. Your choices

5a. Access to your account

5b. Marketing communications

5c. Information you choose to share with others

5d. Account Closure

  1. Important Information

6a. Individual Security measures

6b. Business Transactions

6c. Linked Websites

6d. Children's Privacy

6e. Changes to this Privacy Statement

  1. Information related to online store

  2. Contact information

  3. Key Definitions

Aggregate Information: information that has been combined with that of other individuals and analyzed or evaluated as a whole, such that no specific individual may be reasonably identified.

Anonymized Information: information that has been stripped of your Registration Information and other identifying data such that you cannot reasonably be identified as an individual.

Individual-level Information: information about a single individual's environmental allergen profile, household and environmental characteristics, but which is not necessarily tied to Registration Information.

Individual Information: information that can be used to identify you, either alone or in combination with other information. AirAnswers® collects and stores the following types of Individual Information:

Registration Information: information you provide about yourself when registering for and/or purchasing our Services (e.g. name, email, address, individual ID and password, and payment information).

Allergen Profile Information: information regarding your environmental allergen profile information at a particular locations and time, generated through processing of your air sample by AirAnswers® or by its contractors, successors, or assignees; or otherwise processed by and/or contributed to AirAnswers®. including without limitation any and all conversations with AirAnswers® team members including customer support and nurse line, and any information provided to us in the form of responses to questionnaires or surveys, whether in electronic or written form.

Self-Reported Information: all information about yourself, including your disease conditions, other health-related information, demographics, family history, and other information that you enter into questionnaires, surveys, forms, or features while signed in to your AirAnswers® account.

Sensitive Information: information about your health, Allergen Profile Information, and certain Self-Reported Information such as racial and ethnic origin and sexual orientation.

Web Behavior Information: information on how you use the AirAnswers® website (e.g. browser type, domains, page views) collected through log files, cookies, and web beacon technology.

  1. Principles

We are committed to providing a secure and safe environment for our Services.

Please review this Privacy Statement and our Terms and Conditions. By using our Services, you agree to all of the policies and procedures described in the foregoing documents. AirAnswers®, Inc. has a mailing address at Helix 51 Incubator, Rosalind Franklin University 3333 Green Bay Rd. North Chicago, IL 60064

and is referred to herein as "AirAnswers®," "we," "us," "our" and includes any of our commonly owned companies.

  1. What information we collect

3a.Information you provide directly to us

Registration Information. When you register an account with us or purchase our Services, we collect personal information, such as your name, date of birth, billing and shipping address, payment information (e.g., credit card) and contact information such as your email and phone number.

Self-Reported Information. We collect personal, household, and environmental information that you provide to us, such as you or your child's health history (e.g. medical treatment, symptom management), demographics, homeownership, and environmental actions already taken by you. When you are disclosing information about a family member or other person, you must have permission from the family member or other person or the authority to do so. You have the option to provide us with additional information about yourself and family through other surveys, forms, features or applications.

Social Media Features and Widgets. Our website includes Social Media Features, such as the Facebook Like or Share button and Widgets, and the LinkedIn Open ID application ("Features"). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. They may also allow third-party social media services to provide us information about you, including your name, email address, and other contact information. The data we receive is dependent upon your privacy settings with the social network. Features are either hosted by a third-party or hosted directly on our site. Your interactions with these Features are governed by the privacy statement of the company providing it. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.

Address books. If you choose to use your computer's or mobile device's address book in connection with our Services to make referrals or to request that we communicate with another person, we may collect the names and contact information of those persons for these purposes only.

Third-party services (e.g., social media). If you use a third-party site, such as Facebook or Twitter, in connection with our Services to communicate with another person (e.g., to make or post referrals or to request that we communicate with another person), then in addition to that person's name and contact information, we may also collect other information (e.g., your profile picture, network, gender, individual name, individual ID, age range, language, country, friends lists or followers) depending on your privacy settings on the third-party site. We do not control third-party site's information practices, so please review their privacy policies and your settings on those sites carefully.

Gifts. If you provide us personal information about others, or if others give us your information for purposes of ordering the Service as a gift, we will only use that information for the specific reason for which it was provided to us. Once a gift recipient registers for his or her Services and agrees to our Privacy Statement and our Terms of Service, his or her information will be used consistent with this Privacy Statement and those agreements, and we will not share any of the gift recipient's personal information with the individual who purchased the gift.

Customer service. When you contact our Customer Care center, Nurse Hot Line, or communicate with us about our Service, we collect information to: track and respond to your inquiry; investigate any breach of our Terms and Conditions , Privacy Statement or applicable laws or regulations; and analyze, improve our Services or dashboard, or the like.

3b, Information related to our allergen testing Services

Air sample and bio-banking. To use our allergen testing Services, you must obtain the AirAnswers® testing service. As part of this service, you will receive our AirAnswers® collection device, which includes an AirAnswers® air sampling device, register an online account, and ship the entire collection kit and the collected air sample to our laboratory. Once received, your air sample will be identified by its unique barcode. The barcode label identifies you to us but not to our laboratory personnel. Unless you choose to not permit AirAnswers® to store your sample, (called "bio-banking") and specifically request the destruction of your sample via email or in a letter, as provided in our application documentation, your air samples are stored after the laboratory completes its work, unless the laboratory's legal and regulatory requirements require it to destroy physical samples, and provided there is any sample left following it's use in our tests.

Allergen profile and survey information. Allergen profile and survey information refers to features of your environmental content of common household allergens and is generated when we analyze and process your air sample, or when you otherwise contribute or access your Allergen profile information through our Services. Allergen profile, dashboard and survey information includes information reported to you as part of our Services, and may be used for other purposes, as outlined in Section 4 below.

3c. Information collected through tracking technology (e.g. from cookies and similar technologies)

Web Behavior Information. We and our third-party partners use cookies and similar technologies (such as web beacons, tags, scripts and device identifiers) to help us recognize you, customize and improve your experience, provide security, analyze usage of our Services (such as to analyze your interactions with the results, reports, and other features of the Service), gather demographic information about our individual base, to offer our products and services to you, to monitor the success of marketing programs, and to serve targeted advertising on our site and on other sites around the Internet. We and our third-party partners do not use your sensitive information, such as Allergen profile information and Self-Reported Information, for targeted advertising. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. See below at Section 7 for more information about cookies.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you, such as your individual profile ID or order number. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.

Because AirAnswers® relies on third-party ad networks who may track you across websites over time for advertising purposes, we are not able to respond to your selection of the "Do Not Track" option provided by your browser. We cannot advise on whether your selection of "Do Not Track" option will have any effect on the collection of cookie information by the third-parties who collect such cookie information on our site. Please see Section 4.d.ii, below, to learn more about our third-party advertising partners, and visit our Cookie Policy to learn more about tracking cookies.

3d, Other Types of Information.

We are always working to enhance our Services with new products, applications and features that may result in the collection of new and different types of information. We will update our privacy statement, as needed.

  1. How we use and share information

AirAnswers® will use and share your personal information with third-parties only in the ways that are described in this privacy statement. We may receive payment from our use of this information.

4a. Using information to provide, analyze and improve our Services

We use the information described above in Section 3 to operate, provide, analyze and improve our Services. These activities may include, among other things, using your information in a manner consistent with other commitments in this privacy statement, to:

open your account, enable purchases and process payments, communicate with you, and implement your requests (e.g., referrals);

host our website, run our mobile application(s), authenticate your visits, provide custom, personalized content and information, and track your usage of our Services;

conduct analytics to improve and enhance our Services;

offer new products or services to you, including through emails, promotions or contests;

conduct surveys or polls, and obtain testimonials;

process and deliver your allergen testing results;

perform research & development activities, which may include, for example, conducting data analysis and research in order to develop new or improve existing products and services, and performing quality control activities, or to make advances in medicine and science.

4b. Using information with your consent

AirAnswers® may use individual-level Allergen Profile Information and Self-Reported Information internally at AirAnswers® for research purposes. In addition, we may allow select third-party research contractors to access your individual level Allergen Profile Information and/or Self-Reported Information onsite at AirAnswers®'s offices for the purpose of conducting scientific research, provided that all such research contractors will be supervised by AirAnswers® and subject to AirAnswers®'s access rules and guidelines.

When your Allergen Profile Information and/or Self-Reported Information is being used for research purposes, it will not be linked to your Registration Information.

4c. Information we share with third-parties

General service providers. We share the information described above in Section 3 with our service providers, as necessary to provide their services to us. Service providers are third-parties (other companies or individuals) that help us to provide, analyze and improve our Services. For example, we might work with third-party laboratories and contractors to process and analyze your air sample for purposes of generating your Allergen Profile Information.

NOTE: While we implement procedures and contractual terms to protect the confidentiality and security of your information, we cannot guarantee the confidentiality and security of your information due to the inherent risks associated with storing and transmitting data electronically.

For more information about our advertising and marketing practices, please review our Cookie Policy.

Aggregate information. We may share aggregate information with third-parties, which is any information that has been stripped of your Registration Information (e.g., your name and contact information) and aggregated with information of others so that you cannot reasonably be identified as an individual. This Aggregate Information is different from "individual-level" information. Individual-level Allergen profile information or Self-Reported Information consists of data about a single individual's environment, demographics and health history. For example, Aggregate Information may include a statement that "30% of female respondents to our survey share a particular allergen profile," without providing any data or testing results specific to any individual. We may provide such Aggregate Information as part of peer comparisons in data reporting and in commercial arrangements with business partners. In contrast, individual-level Allergen profile information could reveal whether a specific individual has a particular allergen profile, or all of the Allergen profile information about that individual. AirAnswers® will ask for your consent to share individual-level Allergen profile information or Self-Reported Information with any third-party, other than our service providers as necessary for us to provide the Services to you.

Information we share with commonly owned entities. We may share some or all of your information with other companies under common ownership or control of AirAnswers®, which may include our subsidiaries, our corporate parent, or any other subsidiaries owned by our corporate parent in order to provide you better service and improve individual experience. We may provide additional notice and ask for your consent if we wish to share your information with our commonly owned entities in a materially different way than discussed in this Privacy Statement.

4d. Disclosures required by law

Under certain circumstances your information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders, or in coordination with regulatory authorities. AirAnswers® will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that AirAnswers® may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the AirAnswers® Terms and Conditions and other policies; (c) respond to claims that any content violates the rights of third-parties; or (d) protect the rights, property, or safety of AirAnswers®, its employees, its representatives, its clients, and the public.

NOTE: If you are participating in AirAnswers® research, AirAnswers® will withhold disclosure of your Individual Information involved in such research.

  1. Your choices

5a. Access to your account

If your Registration Information changes, you may access, correct or update by contacting us. You may also modify and delete certain of your information, or update your consent status and biobanking options. We will respond to your request to access within 30 days.

5b. Marketing communications

By registering for an account, you are agreeing that we may send you promotional emails about our Services. You can opt-out of receiving certain messages or notifications from us by contacting info@AirAnswers.com. You can also click the "unsubscribe" button at the bottom of promotional email communications. Please note that you may not opt-out of receiving non-promotional messages regarding your account, such as technical notices, purchase confirmations, or Service-related emails.

5c. Information you choose to share with others

You may decide to disclose your individual information to friends and/or family members, doctors or other health care professionals, and/or other individuals outside of our Services, including through third-party services such as social networks and third-party apps that connect to our website and mobile apps through our application programming interface ("API"). These third-parties may use your individual information differently than we do under this Privacy Statement. Please make such choices carefully and review the privacy policies of all other third-parties involved in the transaction.

In general, individual information, once shared or disclosed, can be difficult to contain or retrieve. AirAnswers® will have no responsibility or liability for any consequences that may result because you have released or shared individual information with others. Likewise, if you are reading this because you have access to the individual information of a AirAnswers® customer, we urge you to recognize your responsibility to protect the privacy of each person. It is incumbent upon all individuals to share individual information and account access only with people they know and trust. Individuals with multi-profile accounts (e.g., where family member accounts are linked) should use caution in setting profile-level privacy settings.

5d. Account closure

If you no longer wish to participate in our Services or no longer wish to have your individual information be used, you may close your account by sending a request to Customer Care. When closing an account, we remove all Allergen profile information within your account (or profile) within thirty (30) days of our receipt of your request. As stated in any applicable Consent Document, however, Allergen profile information and/or Self-Reported Information that you have previously provided and for which you have given consent to use in AirAnswers® cannot be removed from ongoing or completed studies or population data that use the information. Our laboratory may also retain your Allergen profile information as required by local law and we may retain backup copies for a limited period of time pursuant to our data protection policies. In addition, we retain limited Registration Information related to your order history (e.g., name, contact, and transaction data) as long as your account is active or as needed to provide you Services, as well as for accounting, audit and compliance purposes.

  1. Important Information

6a. Individual Security measures

AirAnswers® takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, AirAnswers® uses a range of measures to safeguard your Personal Information according to current best practice.

Please recognize that protecting your Individual Information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers, and other authentication information you use to access our Services. You should not disclose your authentication information to any third-party and should immediately notify AirAnswers® of any unauthorized use of your password. AirAnswers® cannot secure Individual Information that you release on your own or that you request us to release.

Your information collected through the Service may be stored and processed in the United States or any other country in which AirAnswers® or its subsidiaries, affiliates or service providers maintain facilities and, therefore, your information may be subject to the laws of those other jurisdictions which may be different from the laws of your country of residence.

6b. Business transactions

In the event that AirAnswers® goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your information will likely be among the assets transferred. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Statement.

6c. Linked websites

AirAnswers® provides links to third-party websites operated by organizations not affiliated with AirAnswers®. AirAnswers® does not disclose your information to organizations operating such linked third-party websites. AirAnswers® does not review or endorse, and is not responsible for, the privacy practices of these organizations. We encourage you to read the privacy statements of each and every website that you visit. This Privacy Statement applies solely to information collected by AirAnswers®. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions.

6d. Children's privacy

AirAnswers® is committed to protecting the privacy of children as well as adults. Neither AirAnswers® nor any of its Services are designed for, intended to attract, or directed toward children under the age of 18. A parent or guardian, however, may collect an air sample from, create an account for, and provide information related to, his or her child. The parent or guardian assumes full responsibility for ensuring that the information that he/she provides to AirAnswers® about his or her child is kept secure and that the information submitted is accurate.

6e. Changes to this Privacy Statement

Whenever this Privacy Statement is changed in a material way, a notice will be posted as part of this Privacy Statement and on our customers' account login pages for 5 days. After 5 days the changes will become effective.

  1. Information Related to Online Store

Our store is powered by WooCommerce, an Automattic company. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WooCommerce's data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall. We are not responsible for any act or omission of WooCommerce in connection with the collection or security of information they collect from or about you.

For more insight, you may also want to read WooCommerce's Terms of Service or Privacy Statement.

https://automattic.com/privacy/

If you choose a direct payment gateway for our Service, then WooCommerce tokenizes your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@AirAnswers.com.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

For more information check out woocommerce privacy here:

https://automattic.com/privacy/

Privacy Administrator

AirAnswers®, Inc.

Helix 51 Incubator

Rosalind Franklin University

3333 Green Bay Rd.

North Chicago, IL 60064

Phone: 866-539-4253

*This Privacy Statement was last updated on May 1, 2020.